§Contract Desk Open the partner account
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Contract Desk / How you agreed
Formation

A contract made in one click, recorded on one side

The agreement is formed when you open the account, and the record of it is kept by the party who wrote it. That is the whole of this page: what acceptance is, what gets stamped, and what a reader can ask for that changes the argument from memory to evidence.

Open the partner accountStart with the six searches
The clause you accepted: dated, and versionedThe wording that moves a decision: a limit usually survivesNo limit at all: the decision stays with the operator
Direct answerThe agreement is formed when the operator accepts the account: you offer by registering, it accepts, and the terms in force at that moment become the contract - usually with a tick box standing in for a signature. Good operators stamp the account with the version identifier and the date, send the terms in a confirmation e-mail, and can reproduce the version that applied on any given day. The practical question is therefore not what the terms say today, but which terms you accepted and which ones applied on the date of the event being disputed.

Where the agreement is actually made

§ 1

The offer and the acceptance. Registration is an offer; the operator accepts by opening the account and, in most markets, by verifying the identity behind it. Until the account is open, the terms are an invitation being displayed, not yet a contract either side is bound by.

§ 2

The acceptance action. A tick box, a button marked with the words, or a statement that continuing means agreeing. Consumer rules in many countries require that the terms be made available before acceptance and that unusual terms be drawn to attention; that is a rule about the moment of acceptance, which is why the record of that moment is worth having.

§ 3

The version stamp. Terms are dated versions of a living document. Two numbers matter and both should be findable: the version identifier and its effective date. The version in force on the day a bet was placed or a balance was withdrawn is the one that governs that event.

§ 4

The record. The operator holds the account log, the transaction record, the bonus ledger and the version history. The player holds, at best, a confirmation e-mail and a screenshot. That asymmetry is the reason the next section is a request rather than a memory.

Worked example - two versions, one account (illustrative) Version 1 accepted on 1 March when the account opened.
Version 2 effective on 28 August - 180 days later, 1 March to 28 August.
Version 3 effective on 17 January - 142 days after version 2, 28 August to 17 January.
Average gap between versions across the year: (180 + 142) ÷ 2 = 161 days.
A bonus accepted in early August ran under version 1. A bet placed in September ran under version 2. The same account, the same screen, two different contracts - and the version identifier is what separates them.
Now reverse the direction: if a term is better for the player in version 1, the date on which the disputed event happened is the only date that matters, and it is a date the operator's own log records.

What to ask for, in order

  1. Ask which version applied on the date of the event. Not which version is current. A support agent can answer the first question with a citation and the second one with the live page.
  2. Ask for the terms as text, with the version identifier. A dated copy is what turns "the terms said" into "clause 12.3 of version 2 said".
  3. Ask for the transaction or bet record for the event. Under data-protection rules in most markets you are entitled to your own account data, and the record of what you placed is yours to request.
  4. Keep the confirmation e-mail and the acceptance screen. If you have them, the dispute starts with evidence rather than with an assertion, and the operator's first reply has to answer a document instead of a recollection.

Why formation matters when something goes wrong

Two arguments in this area turn on formation rather than on content. The first is incorporation: a document that was never made available before acceptance is hard to argue into the contract by naming it afterwards, which is why the availability of the terms at the right moment is a rule and not a nicety. The second is notice: a term that was present but hidden in an unusual place fares worse under the fairness tests than one that was shown plainly, and unfairness is assessed partly at the moment of acceptance.

Neither argument is a free win, and this desk does not pretend otherwise: consumer rules differ by country and the burden usually sits with the person arguing. But both arguments start from a fact that is recorded - the date and version of acceptance - and a reader who has that fact is in a different conversation from one who does not.

How this differs from the desks next door

Identity verification explains which documents an operator asks for and why; this page is about the clause that obliges you to provide them. The data desk explains your rights over the data an operator holds; this page is about the acceptance record in particular, because that is the record a term dispute turns on. And Bonus terms explains what a wagering requirement costs; this desk only cares that the promotion's own numbers are the ones incorporated into your agreement, and where.